WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.
If a product is returned then a thorough inspection will be carried out by the sales and technical department, if there are clear signs of the goods being tampered, warranty will be void.
Products such as our inverters will be refunded or replaced provided that the product was not removed from the box.
The warranty seals for specific products will be checked, if a warranty seal has been removed then all policies will be void.
No OBF policy will be tolerated if a product has been open and used or installed. Management will look at special situations for replacements.
Upon return serial numbers of the box and inverter must match with our specific product numbers in order to deduce where the product has been sold.
If the item is requested for an exchange then if deemed fit we will provide the options.
Upon accepted return from NATCHI SOLAR (PTY) LTD we will pass a credit or refund.
Upon return the consumer is liable to use his/her own courier service if courier is requested from us then a shipping fee will be issued.
Damaged goods should be notified to NATCHI SOLAR (PTY) LTD once the customer receives his/her goods, if we are not notified within 7 working days after the purchase then the goods will fall under warranty .
STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.
WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.
Our Returns Policy lasts 30 days. If 30 days after your purchase, unfortunately we can’t offer you a refund or exchange.
Goods will only be credited in full, if received within 10 days from date of invoice. After 10 days and within 30 days, goods returned will attract a handling charge of 30% of invoiced price. You can return purchases for a full refund (excl shipping) provided the goods are undamaged, unsoiled and unused, in their original, undamaged packaging and are suitable for resale as new. Please notify us within 7 calendar days and ensure item is on our premises a maximum 10 calendar days after delivery date.
To be eligible for a return, your item must be unused and in the same condition that you received it. All goods must be returned in an unused, re-sell able condition and must include all manuals, cables, software and be in the original packaging
To complete your return, we require a receipt or proof of purchase.